Pawtucket Red Sox Baseball LLC

Job 177220 - Pawtucket Red Sox Fan Services Representative
Pawtucket, RI

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Job Details

Location: Pawtucket, RI
Employment Type: Seasonal
Salary: Competitive

Job Description


  • Greet fans and provide them with McCoy Stadium information (directions, club history, policies and procedures, etc.)
  • Address guests’ concerns, complaints and compliments in a professional and timely manner
  • Ensure concerns are addressed and communicated to management
  • Work closely with all other departments to resolve fan issues
  • Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the fan experience
  • Provide random acts of kindness for our guests, especially children and those visiting McCoy Stadium for special occasions to provide positive, lasting memories
  • Perform related duties as assigned


Basic Requirements/Qualifications:

  • High school diploma, GED or equivalent
  • Experience in customer service
  • Possess strong listening skills including the ability to empathize with our guests and people in our community
  • Maintain a positive outlook that demonstrates approachability and friendliness
  • Demonstrate excellent oral and written communication skills
  • Possess excellent organizational record keeping and planning skills
  • Proficiency with Microsoft Word, Excel and Outlook is a plus
  • Ability to read and communicate effectively in English, multilingual is a plus (fluency in Spanish is preferred)
  • Ability to stand for entire four (4) to seven (7) hour per shift; walk; reach with hands and arms and occasionally lifting up to 25 pounds
  • Ability to work evenings, nights and holidays as needed


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